Quality Assurance Systems
Ensuring the quality of our services is a top priority. This involves monitoring performance, collecting data, and implementing corrective actions when necessary. Our team conducts regular inspections to ensure standards are consistently met and exceeded. Feedback from clients is actively encouraged and used to drive continuous improvement. By combining detailed evaluations and open communication, we ensure that every space we clean meets the highest levels of cleanliness and professionalism.
Our quality assurance system is based on two pillars:
1. Time Spent Equals Quality
Why is this important?
Since we know how many hours are needed to clean your building, if our employees spend less time than expected, it likely means that some areas were not cleaned properly. That’s why we closely monitor the time our employees spend at your facility.
2. We Conduct Regular Inspections
We design unique inspections for each customer, tailored to their specific areas, demands, and SOPs. These inspections are comprehensive, covering every area and task within your facility. By conducting regular inspections, we can identify any deficiencies before they become significant issues. This proactive approach allows us to address any concerns promptly and ensure that your facility maintains a consistently high level of cleanliness and hygiene.
Customer Service Calls
We have a dedicated Customer Service Specialist whose primary role is to contact and check in with all of our clients, on a monthly basis. We use the feedback to ensure that we are exceeding our clients’ expectations.
Reporting
At Altenti, we issue regular reports. Through our Quality Assurance Programs, we provide printed and emailed reports that provide daily updates on our accounts to ensure we meet your expectations. We continually strive to improve the quality of our services to achieve the highest possible standard in everything we do.
Questions? Contact us for more Information
